Welcome to ClassHub ("we," "us," "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ClassHub.co.nz and use our services (collectively, the "Platform").
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Platform.
This policy is written in accordance with New Zealand's Privacy Act 2020.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Platform includes, but is not limited to:
Personal Data You Provide to Us:
For All Users:
Contact information such as your name and email address when you register for an account or contact us.
Information you provide when you create a user profile, which may include preferences or family member details (if you choose to add them).
Content you submit, such as reviews, favourites, or messages sent via contact forms.
For Service Providers and Teachers (collectively "Providers"):
Detailed profile information, including your name (individual or organisation), contact details (email, phone number), address, profile image, website, social media links, work hours. You will have options to control whether certain information like your phone number or full address is displayed publicly on your profile.
Information about your classes or services, including name, description, schedule, location, pricing, age restrictions, languages, images and FAQs.
Any other information you choose to provide in your profile or class listings, including qualifications, certifications, and any other relevant details.
Automatically Collected Information:
Log and Usage Data: Like most websites, we automatically collect information your browser sends whenever you visit our Platform. This may include your IP address, browser type and settings, the date and time of your request, how you interacted with our Platform, and cookie data.
Location Data: If you are a Provider and provide an address for your services, we will collect and process this location information to display it on maps and allow users to search by location. Users may also search by postcode or general area. We do not automatically collect precise location data from users browsing the site unless they explicitly provide it for a search.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.
2. How We Use Your Information
We use the information we collect for various purposes, including:
To operate and maintain our Platform.
To create and manage your account.
To connect Users with Providers based on interests and location.
To display Provider profiles and class/service listings.
To facilitate communication between Users and Providers (e.g., through contact forms).
To process and display reviews.
To personalize your experience on the Platform.
To send you administrative communications, such as updates, security alerts, and support messages.
To respond to your comments, questions, and provide customer service.
To monitor and analyse usage and trends to improve our Platform.
To ensure the security of our Platform and prevent fraud.
To comply with legal obligations in New Zealand.
To allow Providers to showcase their services and connect with potential clients.
3. How We Share Your Information
We may share information we have collected about you in certain situations:
With Other Users/Publicly:
Information on Provider profiles (including name, description, contact details they've chosen to make public, location they've chosen to make public, files you've chosen to make public) and class listings is shared publicly or with users of the Platform to enable connections.
User reviews of Providers will be publicly visible.
Your username or chosen display name may be visible with your reviews or other public contributions.
With Service Providers (Third Parties):
We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., web hosting, geocoding services, email delivery platforms). We will ensure these third parties have appropriate data protection measures.
For Legal Reasons:
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency in New Zealand).
To Protect Our Rights:
We may disclose your information to enforce our Terms and Conditions, to protect the rights, property, or safety of ClassHub, our users, or others.
Business Transfers:
In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
4. Data Storage and Security
We use commercially reasonable administrative, technical, and physical security measures to help protect your
personal information. This includes measures such as secure server hosting, data encryption in transit (HTTPS),
and processes to sanitize user-uploaded content and inputs. While we have taken reasonable steps to secure the
personal information you provide to us, please be aware that despite our efforts, no security measures are
perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other
type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized
parties.
Files intended for public display will be made visible accordingly.
5. Your Rights and Choices (In line with NZ Privacy Act 2020)
You have certain rights regarding your personal information:
Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct any information you believe is inaccurate or incomplete.
Deletion: You may request the deletion of your personal information, subject to certain exceptions (e.g., where we are required to retain data for legal or legitimate business purposes).
Managing Your Information: You can generally review and change information in your account settings at any time. This includes managing your profile details and preferences for how certain information is displayed.
To exercise these rights, please contact us using the contact details below. We will respond to your request within a reasonable timeframe.
6. Cookies and Tracking Technologies
We use cookies to help customize the Platform and improve your experience. Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Platform.
7. Third-Party Websites
The Platform may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Platform, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.
8. Children's Privacy
Our Platform is not intended for direct use by children under the age of 13 (or a higher age if stipulated by local law for data processing consent) without the involvement and consent of a parent or guardian. We do not knowingly collect personal information from children under 13 without parental consent. If you are a parent or guardian and you believe that your child has provided us with personal information without your consent, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
Users may add "family member" details (e.g., for their children) to help find suitable classes. In such cases, the account holder is responsible for providing this information and for any interactions on behalf of those family members.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@familia.co.nz
